General business terms

In accordance with the provisions of Article 20 of the Real Estate Brokerage Act (Official Gazette No.: 69/2026), the company COMPASS REAL ESTATE doo, OIB: 0456963590, Mažuranićevo šetalište 14, 21 000 Split, entered in the Register of Real Estate Brokers at the Croatian Chamber of Economy, under registration number: 117/2023, on July 7, 2026, hereby issues the following:

 

GENERAL TERMS AND CONDITIONS OF BUSINESS

Article 1.

General provisions

1.1. The general terms of business regulate the business relationship between COMPASS REAL ESTATE doo, as an Intermediary (hereinafter: Compass Real Estate Agency) and Principal (natural or legal person).

1.2. These General Terms and Conditions apply to all real estate brokerage contracts concluded by the Broker with the Principal, unless expressly agreed otherwise in the individual brokerage contract, within the limits permitted by applicable regulations.

1.3. By concluding the Brokerage Agreement, the Client confirms that he is familiar with and agrees with the provisions of the terms and conditions of operation of the Compass Real Estate Agency.

 

Article 2.

Meaning of certain terms

2.1. The terms used in these General Terms and Conditions have the meaning specified in the applicable regulations governing real estate brokerage, unless otherwise specified in these General Terms and Conditions or the brokerage contract.

2.2. The Principal, according to these terms and conditions, is a legal or natural person who is a signatory to the Brokerage Agreement or Brokerage Order. The Principal, according to these terms and conditions, is also a legal person in which a natural person who, as a signatory to the Brokerage Agreement or Brokerage Order, has a share in the ownership or is authorized to represent the legal person, even if the natural person signed the Brokerage Agreement or Brokerage Order in his own name and for his own account. A natural person, as a signatory to the Brokerage Agreement or Brokerage Order, is jointly and severally liable for the obligations incurred with the legal person on whose behalf he signed the Brokerage Agreement or Brokerage Order.

2.3. A third person is a person whom the Intermediary tries to find, connect or has brought into contact with the Principal for the purpose of negotiating or concluding a legal transaction related to a certain real estate.

2.4. It is considered that Compass Real Estate Agency has brought the Principal into contact with a third party (natural or legal) if the Principal has been enabled to enter into contact with a third party with whom he negotiated for the conclusion of a legal transaction, especially if:

2.4.1. directly took or directed the Principal or a third party to view the property in question

2.4.2. organized a meeting between the Principal and the other contracting party for the purpose of negotiating a legal transaction

2.4.3. Informed the Principal of the name, telephone number, fax number, e-mail address of another person authorized to conclude a legal transaction or informed him of the exact location of the requested property.

2.5. A related person is considered to be, in particular, a spouse or common-law partner, life partner or informal life partner, descendant or parent of the Principal.

 

Article 3.

Offer

3.1. The offer of the Compass Real Estate Agency contains information received in writing or orally, and is subject to confirmation.

3.2. The real estate agency Compass reserves the possibility of errors/confusion in the description and price of the real estate that may arise due to incorrectly given data or changes to the conditions of sale that were not submitted in writing, and the possibility that the advertised real estate has already been sold (or rented) or the owner has given up the sale (or lease).

3.3. Offers and notifications from Compass Real Estate Agency must be kept by the recipient (Client) as a business secret and may only be transferred to third parties with the written consent of the agency.

3.4. If the recipient of the offer is already familiar with the properties offered to him by Compass Real Estate Agency, he is obliged to inform the agency thereof without delay.

 

Article 4.

Brokerage contract, duration and termination

4.1. The Broker performs real estate brokerage services based on a written brokerage contract concluded with the Principal, in accordance with applicable regulations, these General Terms and Conditions and the applicable Price List.

4.2. The mediation contract shall be concluded in writing and for a fixed period of time. If the duration of the contract is not expressly determined, it shall be deemed to have been concluded for a fixed period of 12 months and may be extended several times by agreement of the parties.

4.3. The brokerage contract shall terminate upon the expiration of the period for which it was concluded, by agreement of the contracting parties, by cancellation by one of the contracting parties if such cancellation is permitted by the contract or applicable regulations, or in another manner provided for by applicable regulations.

4.4. If, after the termination of the agency contract, the Principal concludes a legal transaction with a third party whom the Agent brought into contact with the Principal before the termination of the contract, or with that third party as a related party, and the concluded legal transaction is a consequence of the Agent’s actions before the termination of the contract, the Agent is entitled to the agreed agency fee in accordance with the agency contract, these General Terms and Conditions and applicable regulations.

4.5. The provisions of the brokerage contract and these General Terms and Conditions which by their nature continue to have effect after the termination of the contract shall remain in force after the termination of the contract, in particular the provisions on brokerage fees, additional services and costs, contact, confidentiality, records, liability, processing of personal data and dispute resolution.

 

Article 5.

Obligations of intermediaries

5.1 . Compass Real Estate Agency is obliged to perform the following in particular during mediation:

  • conclude a Mediation Agreement with the Principal in writing (standard or exclusive);
  • try to find and bring in contact with the Principal a third person who would negotiate with him about concluding a sales contract (exchange contract or similar), rental or lease of real estate.
  • According to these conditions, a person is the owner of the property, the owner’s agent, or family members of the owner of the property, the buyer, lessee or tenant, the agent or family member of the buyer, lessee or tenant.
  • The intermediary is obliged to seek an opportunity to conclude a contract with the care of a good businessman and to connect the Principal with a third party interested in concluding a contract. The intermediary undertakes to mediate in negotiations and strive to conclude a contract.
  • to inform the Principal of the average market price of a similar property;
  • warn the Principal of legal and physical defects of the property;
  • inspect the documents proving ownership or other real rights to the property in question and warn the Principal of obvious deficiencies and possible risks due to the irregular land registry status of the property;
  • perform the necessary actions to present the real estate on the market and advertise the real estate in the manner determined by the agency;
  • personal presentation of the property;
  • to keep the personal data of the Principal, and upon the written order of the Principal, to keep as a business secret the data about the real estate for which it mediates or in connection with that real estate or with the business for which it mediates;
  • with the cooperation and notification of the Principal: mediate in negotiations and strive to conclude a legal transaction, attend the conclusion of a legal transaction (Pre-contract and Contract), attend the handover of the real estate that is the subject of the legal transaction and draw up minutes
  • if the subject of the contract is land, check the purpose of the land in question in accordance with the spatial planning regulations relating to that land and inform the interested parties accordingly
  • organize the verification of the signatures of the contracting parties by a Notary Public
  • submit a proposal for registration of ownership rights to the purchased real estate in the name of the Buyer with the land registry department of the competent Municipal Court
  • carry out all tasks related to the transfer of overhead costs (electricity, water, telephone, garbage collection, utility fees, apartment payments, building reserves, etc.) to the new property owner
  • In accordance with the agreement with the Client, Compass Real Estate Agency will obtain project documentation for the Client to obtain location and building permits, or prepare it in cooperation with verified designers, if so expressly agreed, but the costs of preparing it are not included in the amount of the brokerage fee.

 

Article 6.

Obligations of the Principal

6.1. The Client is obliged to conclude a Brokerage Agreement with the Compass Real Estate Agency in writing, a standard or exclusive agreement.

6.2. The principal is obliged to inform Compass Real Estate Agency of all circumstances that are important for the performance of the mediation and to present accurate information about the property, and if he possesses it, to provide the mediator with a location, construction or use permit for the property that is the subject of the contract and to provide the mediator with evidence of fulfilling obligations towards a third party.

6 .3. The Principal is obliged to provide the intermediary with documents proving his ownership of the real estate, or other real right to the real estate that is the subject of the contract, and to warn the intermediary about all registered and unregistered encumbrances that exist on the real estate. And if the Principal is a legal entity, to present the intermediary with evidence that the natural person who is the signatory of the order is authorized to represent the legal entity.

6.4. The client is obliged to provide Compass Real Estate Agency and a third party interested in concluding a mediated transaction with a viewing of the property in the presence/accompaniment of Compass Real Estate Agency employees.

6.5. The principal is obliged to inform the Compass Real Estate Agency in writing about all new essential information about the requested real estate, which especially includes the description, ownership status and price of the real estate

6.6. The Principal is obliged to pay the Compass Real Estate Agency the brokerage fee (commission) immediately after the conclusion of the mediated legal transaction, i.e. the pre-contract by which he undertook to conclude the mediated legal transaction, if the Compass Real Estate Agency and the Principal have agreed that the right to payment of the mediation fee is already acquired upon conclusion of the pre-contract, unless otherwise agreed

6.7. If expressly agreed, the client is obliged to reimburse Compass Real Estate Agency for costs incurred during the mediation that exceed the usual mediation costs.

6.8. The Principal shall be liable for damages if he did not act in good faith, if he acted fraudulently, if he concealed or provided incorrect information essential for the mediation work in order to complete the legal transaction, and shall be obliged to reimburse the Compass Real Estate Agency for all costs incurred during the mediation, which costs may not exceed the mediation fee for the mediated transaction. Exercising the right to compensation if a legal transaction for which the Mediator mediated between the Principal and a third party is concluded The Principal is obliged to pay the Mediator the agreed mediation fee.

6.9. If the Principal finds a buyer on his own and concludes a purchase contract, he is obliged to notify the intermediary about the sale of the mediated real estate within 7 (seven) days in writing or orally.

 

Article 7.

Brokerage fee

7.1. The intermediary acquires the right to collect the intermediary fee at the moment of concluding the legal transaction for which he mediated between the Principal and a third person.

7.2. A legal transaction is considered concluded when the Principal and the third party have agreed on the subject matter of the contract and the price, i.e. at the time of concluding a contract, preliminary contract and/or depositing a down payment for a mediated legal transaction. According to these terms, a mediated legal transaction is also one when the Principal concludes a contract, preliminary contract and/or deposits a down payment with a third party, with whom the Broker has brought them into contact, for real estate that is owned by the third party or members of their family, even though they are not explicitly listed in the Brokerage Agreement or Brokerage List.

7.3. All expenses incurred by the Mediator during mediation are cumulatively included in the mediation fee, and the Mediator loses the right to compensation for the same expenses by charging the mediation fee. This does not apply to the costs incurred when the mediator, in agreement with the client, performs other services for him in connection with the work that is the subject of mediation, which are not part of normal mediation activities.

7.5. The agreed brokerage fee does not include the costs of paying court fees for registration, pre-registration and recording, notary fees for verifying signatures on documents, paying fees for obtaining a title deed, copies of the cadastral plan, identification, mortgage transfer, fees for removing a mortgage, certificates and other documents related to the concluded legal transaction.

7.6. The Mediator will also bear the costs of customary legal services for the preparation of the Agreement on the legal transaction for which he/she has mediated, but only if these services are performed by a lawyer with whom the Mediator has a cooperation agreement.

7.7. The amount of brokerage commissions for brokerage during the purchase, sale, exchange, lease and rental of real estate is charged in accordance with the Brokerage Agreement.

7.8. The real estate agency Compass can contract the right to reimbursement of expenses necessary for the execution of the order and request that funds be advanced to it for certain expenditures for expenses.

7.9. The principal is obliged to pay compensation to the Compass Real Estate Agency even when he has concluded a legal transaction with the person with whom the agency brought him in contact, which is different from the one for which it was mediated, which is of the same value as the legal transaction, i.e. which achieves the same purpose as the mediated legal transaction.

7.11. The mediator is not entitled to compensation for mediation if he, as a party, concludes a contract with the Principal that was the subject of the mediation, or if such a contract with the Principal is concluded by an agent who performs mediation duties for the mediator.

7.12. The Agency may not charge a brokerage fee from a third party who acquires the role of buyer, lessee, lessee or other acquirer of rights in a legal transaction, unless it has concluded a separate brokerage contract with that person.

 

Article 8

Obligation to pay brokerage fees in the event of failure to conclude a legal transaction due to the fault of the Principal

8.1. If the Agency has brought the Principal into contact with a third party with whom the Principal was to conclude a legal transaction, and the conclusion of that legal transaction does not occur solely due to the Principal’s fault, the Principal is obliged to pay the Agency the agreed brokerage fee in full, as if the legal transaction had been concluded.

8.2. The Client’s fault includes, among other things, withdrawing from negotiations without a justified reason, unfounded refusal to conclude a contract, concluding a legal transaction under significantly different conditions after the Agency has performed all actions necessary for concluding a legal transaction, and withholding information necessary for its conclusion.

 

Article 9.

Price list

9.1. The valid Price List of brokerage fees of the Compass Real Estate Agency forms an integral part of these General Terms and Conditions and the Brokerage Agreement and is applied in the version valid at the time of conclusion of the Brokerage Agreement.

9.2. The amount of the brokerage fee is determined by the brokerage contract, in accordance with the valid Broker’s Price List. The agreed brokerage fee includes the performance of the Broker’s regular actions specified in point 3 of these General Terms and Conditions and the valid Broker’s Price List, as follows:

9.3. PURCHASE

9.3.1. The commission of the Compass Real Estate Agency amounts to 2% to 6% of the agreed purchase price of the property, with a minimum of EUR 1,500.00.

9.3.2. The commission is charged to the buyer if it has been agreed or if Compass Real Estate Agency has received a written or oral order from the buyer to search for a property.

9.3.3. Compass Real Estate Agency reserves the right to change the amount of the brokerage fee, which is precisely determined in the brokerage contract.

9.3.4. In the case where Compass Real Estate Agency has an exclusive brokerage contract, a commission is charged according to the amount agreed and specified in the contract.

9.4. SALES

9.4.1. The commission of the Compass Real Estate Agency amounts to 2% to 6% of the agreed purchase price of the property, with a minimum of EUR 1,500.00.

9.4.2. Compass Real Estate Agency reserves the right to change the amount of the brokerage fee, which is precisely determined in the brokerage contract.

9.4.3. For Clients with whom Compass Real Estate Agency has an exclusive brokerage contract, the commission is charged according to the amount agreed and specified in the contract.

9.5. REPLACEMENT

9.5.1. Compass Real Estate Agency’s commission is 2% and is charged to each party in the exchange, and the percentage is calculated from the value of the property acquired by the party in the exchange.

9.5.2. Compass Real Estate Agency reserves the right to change the amount of the brokerage fee, which is precisely determined in the brokerage contract.

9.6. RENT/LEASE

9.6.1. In case of a rental/lease agreement, if the Lessor/Lessor is the Principal, a mediation fee is charged:

  • for contracts shorter than 6 months in the amount of 75% of one month’s rent/lease
  • for contracts from 6 to 36 months in the amount of 100% of one month’s rent / lease
  • for contracts of 36 months and longer in the amount of 140% of one month’s rent/lease

9.6.2. In the case of a Lease/Rental Agreement, if the Lessee/Lessee is the Principal, a brokerage fee is charged:

  • for contracts shorter than 6 months in the amount of 75% of one month’s rent/lease
  • for contracts from 6 to 36 months in the amount of 100% of one month’s rent / lease
  • for contracts of 36 months and longer in the amount of 140% of one month’s rent/lease

9.6.3. The real estate agency Compass reserves the right to change the amount of the brokerage fee, which is precisely determined by the brokerage contract.

 

 

Article 10

Termination of contract

10.1. A brokerage contract concluded for a fixed period shall terminate upon the expiry of the term for which it was concluded if the contract for which the brokerage was conducted has not been concluded within that period or upon cancellation by either party. The principal may cancel the brokerage order provided that the cancellation is not contrary to the principle of good faith. The procedure for canceling the order in this regard may not be delayed with the intention of depriving the broker of or knowingly damaging his right to compensation.

10.2. If the Principal, during the term of the mediation order, or after its revocation, not exceeding two years, concludes a legal transaction with a person with whom the Mediator brought him into contact, or concludes it through another mediator, who brought him into contact with a third person after the Mediator, he will be considered to have acted contrary to good faith (within the meaning of Article 12 of the Civil Obligations Act), and is obliged to pay the mediation commission in full to the Mediator. The Principal is obliged to reimburse the mediator for the costs incurred for which it was otherwise expressly agreed that the Principal would pay them separately.

10.3. If, within a period not exceeding the duration of the concluded brokerage contract after the termination of that contract, the Principal concludes a legal transaction that is predominantly a consequence of the intermediary’s actions prior to the termination of the brokerage contract, he is obliged to pay the brokerage fee to the intermediary in full.

 

Article 11

Availability of general terms and conditions of operation of Compass Real Estate Agency

11.1. General terms and conditions of the Compass Real Estate Agency are available at the Agent’s official premises, Mažuranićevo šetalište 14, Split, and on the Agent’s website www.compass.hr

 

Article 12.

Final provisions

12.1. The provisions of the Act on Intermediation in Real Estate Transactions and the Act on Obligatory Relations are applied to relations between the Principal and the Compass Real Estate Agency resulting from mediation contracts that are not regulated by these General Terms and Conditions or the mediation contract.

12.2. The competent court in Split shall have jurisdiction over any possible disputes.

12.3. If any provision of these General Terms and Conditions is determined to be null, invalid or unenforceable, this shall not affect the validity and application of the remaining provisions of these General Terms and Conditions.

12.4. In the event of any discrepancy, inconsistency or different interpretation between the Croatian version of these General Terms and Conditions and translations into other languages, the Croatian version shall apply and prevail.

12.5. The Broker is authorized to amend and supplement these General Terms and Conditions in accordance with applicable regulations. Amendments and supplements to the General Terms and Conditions shall apply to brokerage contracts concluded after their entry into force, unless otherwise agreed with the Principal.

12.6. These General Terms and Conditions must be available to the Principal in a clear and appropriate manner, at the Broker’s business premises, on the Broker’s website or in another manner prescribed by applicable regulations, and shall enter into force on the date of their publication, or on the date specifically determined by the Broker.

12.7. The General Terms and Conditions apply from July 7, 2026.

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